Refund Policy

Effective Date: August 13, 2026

Last Updated: August 13, 2026

This Refund Policy outlines the terms and conditions under which IM MOBI TECH (HK) CO., LIMITED ("we", "us", or "our") processes refunds for our Services, including advertising agency services, content platform subscriptions, and digital product purchases. By using our Services, you agree to this Refund Policy.

1. General Policy

All refund requests are reviewed on a case-by-case basis. We strive to deliver high-quality services and digital content. Refunds are only granted under the specific circumstances described below. We reserve the right to deny refund requests that do not meet the criteria set forth in this policy.

2. Advertising Agency Services

For our digital marketing and advertising agency services:

Before Campaign Launch: If you cancel the service before any campaign work has commenced, you may be eligible for a full refund of any prepaid fees, minus applicable processing charges.
After Campaign Launch: Once advertising campaigns have been activated, media budgets spent are non-refundable. Any remaining unspent service fees may be refunded on a prorated basis at our sole discretion.
Service Non-Delivery: If we fail to deliver the agreed-upon services due to our internal reasons, you may request a full or partial refund for the undelivered portion.

3. Subscription Services (Short Drama / Content Platform)

For subscription-based access to our content platform:

Auto-Renewal Cancellation: You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of the current billing cycle. We do not provide partial refunds for the unused portion of the current billing period.
Technical Failure: If you experience a verified technical issue on our platform that prevents you from accessing subscribed content for more than 48 consecutive hours, you may request a prorated refund for the affected period.
Duplicate Charges: If you were accidentally charged twice for the same subscription period due to a system error, the duplicate amount will be fully refunded.

4. Digital Content Purchases (In-App / One-Time Purchase)

For one-time purchases of digital content, credits, or virtual goods:

Unwatched / Unused Content: If you purchased access to specific digital content and have not commenced viewing or usage, you may request a refund within 7 days of purchase.
Accessed Content: Once digital content has been accessed, viewed, downloaded, or consumed, it is non-refundable.
Defective Content: If purchased content is demonstrably defective, corrupted, or materially different from the description provided, you may request a replacement or refund within 14 days.

5. Non-Refundable Items

The following are generally non-refundable:

Fees for services already rendered or campaigns already executed;
Digital content that has been accessed, viewed, or consumed;
Promotional credits, vouchers, or bonus items granted at no cost;
Processing fees, currency conversion fees, or third-party payment charges;
Any amounts arising from violations of our Terms of Use.

6. Refund Request Process

To request a refund:

Send a formal request to qin41697@gmail.com with the subject line "Refund Request - [Your Order/Account ID]";
Include your full name, account email, transaction date, amount, and reason for the refund request;
Attach any relevant receipts, screenshots, or supporting documentation;
Allow up to 14 business days for our team to review and respond to your request.

7. Refund Method and Timing

Approved refunds will be processed using the original payment method whenever possible. Refund processing times vary by payment provider:

Credit/Debit Cards: 5-14 business days
Bank Transfers: 7-14 business days
Third-Party Payment Processors: Subject to the processor's refund timeline

We are not responsible for delays caused by your financial institution or payment provider.

8. Chargebacks and Disputes

We encourage users to contact us directly for refund inquiries before initiating chargebacks or payment disputes. Unauthorized chargebacks may result in account suspension and may be reported to relevant fraud prevention authorities.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the revised policy.

10. Contact Us

For any questions regarding this Refund Policy, please contact us at:

Email: qin41697@gmail.com
Company: IM MOBI TECH (HK) CO., LIMITED
Website: https://www.immobi.online